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Writer's pictureTom Zylstra

Smartsheet Platform Insights Series: Part 5

Centralized vs. Decentralized Operational Modes


Welcome back to the Smartsheet Platform Insights series! In this post, we’ll explore Smartsheet’s operational modes, a crucial aspect of platform management for organizations. Operational modes determine how organizations utilize Smartsheet, whether through centralized control or a more distributed, decentralized approach. Understanding these modes is vital for optimizing productivity, security, and administration.





What Are Smartsheet Operational Modes?


Operational modes refer to how an organization manages its use of Smartsheet. This decision impacts productivity, security, and administrative oversight. Two main operational modes exist:


1. Decentralized Mode

   - Utilizes multiple Smartsheet plans (e.g., Enterprise, Business, Pro, or Free).

   - Provides robust productivity capabilities for specific teams or departments.

   - Limits security and administrative oversight due to siloed user management.


2. Centralized Mode

   - Employs a single Smartsheet Enterprise plan for the entire organization.

   - Offers comprehensive platform capabilities, including advanced security, administration, and collaboration tools.

   - Requires a designated service owner with IT expertise.


Key Differences Between Operational Modes


Decentralized Mode

- Strengths:

  - Flexibility for individual departments or teams to customize their usage.

  - Enhanced productivity within localized contexts.

- Limitations:

  - Fragmented user management across plans.

  - Limited security and administration features.

  - Constrained access to premium apps and organization-wide tools.


Centralized Mode

- Strengths:

  - Unified user management and streamlined operations.

  - Advanced security and administration capabilities.

  - Access to the full suite of Smartsheet features, including premium apps.

- Requirements:

  - A service owner to oversee the platform and manage IT-related tasks.

  - Organization-wide cost allocation for the plan.


Choosing the Right Mode


The decision to use a centralized or decentralized mode depends on your organization’s size, complexity, and goals:

- Smaller Teams or Departments: Decentralized mode may be suitable for localized control and flexibility.

- Larger Organizations: Centralized mode is ideal for organizations needing robust security, governance, and enterprise-level capabilities.


Transitioning Between Modes


Organizations currently operating in decentralized mode can transition to centralized mode. This process involves:

- Consolidating multiple plans into a single Enterprise plan.

- Ensuring cost distribution across departments.

- Establishing a centralized administrative team to manage users and assets.


How to Determine Your Operational Mode


Not sure which mode your organization is using? Smartsheet provides guidance on determining your current operational mode. Contact Smartsheet support or your platform administrator for assistance in assessing your setup.


Final Thoughts


Operational modes significantly impact how effectively your organization can leverage Smartsheet. By understanding the distinctions between decentralized and centralized modes, you can align your Smartsheet usage with your strategic objectives.


Stay tuned for more insights in our Smartsheet Platform Insights series. Ready to optimize your Smartsheet operations? Complete the Platform Consulting Interest Form to connect with an expert today!



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