Founded in 2006, 10 Tanker Air Carrier is a premier aerial firefighting organization based in Albuquerque, New Mexico. Specializing in the operation of modified McDonnell Douglas DC-10 aircraft, 10 Tanker provides rapid response to wildfires, delivering up to 9,400 gallons of fire retardant in a single drop. Their fleet of four DC-10s is renowned for creating extensive containment lines swiftly, thereby protecting communities and natural resources worldwide.
The Challenge
As wildfire seasons grew increasingly severe in late 2024, 10 Tanker faced operational challenges due to an aging mobile application. The unreliability of this tool led to inefficiencies for the flight crews, particularly during peak fire seasons when multiple missions were flown daily. The need to minimize technical issues and enhance real-time data access became paramount.
The Solution
To address these challenges, 10 Tanker partnered with SoftwareX, a Smartsheet Aligned Platinum Partner, to develop a comprehensive Smartsheet-based solution. This transition eliminated reliance on the previous tool, enhancing ease of use and reporting capabilities. Leveraging automation features, the solution evolved into an intuitive, fully integrated system supporting flight crews, mechanics, and administrative staff.
Implementation Experience
The collaboration with SoftwareX was characterized by exceptional support and a profound understanding of 10 Tanker’s unique operational requirements. The project team, led by Chuck Mihaliak and Amanda Black—former US Air Force Aircrew—ensured the development of a solution precisely tailored for aerial firefighting operations.
An unforeseen early onset of the wildfire season in California necessitated the immediate deployment of the new system. SoftwareX responded promptly, providing swift support and implementation. They rapidly incorporated pilot feedback, which was crucial for a seamless transition under these pressing circumstances.
“As an aerial firefighting company, we manage data in a highly specialized way, but that didn’t slow down SoftwareX. No matter your industry, I have no doubt they’ll find the right solution for you." - 10 Tanker
The Results
The implementation of the Smartsheet solution led to significant improvements:
Reduced Operational Risk: Automation of calculations and processes decreased manual tasks for pilots, allowing them to focus on critical missions.
Enhanced Data Accuracy: Smartsheet formulas now handle key calculations, reducing errors in reporting.
Improved Mission Efficiency: The new system enables efficient tracking of crucial data, such as fuel consumption per mission.
Seamless Team-Wide Adoption: Serving as a centralized tool, the solution streamlines decision-making and communication across all teams and even with external partners such as the US Forest Service.
Smartsheet is now an integral tool for our entire team, from flight crews to mechanics to office staff. It has significantly streamlined our data collection and decision-making processes. - 10 Tanker
Beyond the Numbers
The success of the Smartsheet solution extends beyond quantifiable metrics. 10 Tanker now enjoys a more efficient, transparent, and data-driven operational process. The improved collaboration between flight crews, mechanics, and administrative staff fosters a culture of accountability and proactive management. With accurate and timely data readily available, 10 Tanker can make informed decisions about resource allocation and optimize mission planning.
Conclusion
By fully integrating Smartsheet into their operations, 10 Tanker is now better equipped to respond to wildfires promptly, operate efficiently, and maintain precise mission-critical data. This transformation highlights their commitment to leveraging technology to enhance wildfire response capabilities, ensuring that every second—and every drop—counts.
Optimize Your Operations with Smartsheet
Is your team facing challenges with data accuracy, workflow efficiency, or real-time collaboration?
✔ Operational Visibility – Struggling to track critical data across teams?
✔ Efficiency & Automation – Are manual processes slowing you down?
✔ Real-Time Decision Making – Need faster, more reliable insights?
If any of these resonate, we’re here to help. Contact us today for a personalized consultation and discover how Smartsheet can power your team's success in high-stakes environments.
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